Hai KIPers! Siapa di sini yang punya impian liburan ke luar negeri atau staycation di hotel bintang lima?
Nah, biar liburan kamu makin lancar dan nggak panik saat berhadapan dengan staf hotel, penting banget buat ngerti dan latihan dialog bahasa Inggris di hotel, mulai dari check in, booking kamar, sampai ngadepin masalah kayak AC nggak nyala atau handuk yang nggak dikasih.
Mimin udah siapin panduan lengkap yang bisa langsung kamu praktikkan, baik buat belajar sendiri atau pas kamu ikut program English immersion.
Yuk, kita mulai dari hal paling mendasar dulu.
Dialog Bahasa Inggris di Hotel Saat Check-In
Saat kamu datang ke hotel, percakapan pertama biasanya terjadi di resepsionis. Proses check-in ini cukup formal tapi tetap harus terdengar ramah. Nah, berikut contoh dialognya:
Contoh Dialog 1 – Check-in di Hotel
Receptionist: Good afternoon! Welcome to Sunshine Hotel. Do you have a reservation?
Guest: Yes, I booked a room under the name Rafi Pratama.
Receptionist: Let me check… Yes, Mr. Rafi, we have your reservation for two nights in a deluxe room.
Guest: Great. Can I have a non-smoking room, please?
Receptionist: Certainly, sir. May I have your ID card and credit card for verification?
Guest: Sure, here they are.
Receptionist: Thank you. Your room is on the 5th floor, number 502. Here’s your key card.
Guest: Thank you very much!
Receptionist: You’re welcome. Enjoy your stay!
Dalam percakapan ini, kata-kata sopan seperti “May I…”, “Can I…”, atau “Please” sering digunakan untuk menunjukkan kesopanan. Coba deh kamu latihan pengucapan kalimat-kalimat tersebut, biar terdengar lebih natural waktu dipakai langsung.
Baca Selengkapnya: 25 Contoh Dialog Reservation Hotel beserta Artinya
Dialog Booking Hotel Lewat Telepon
Kadang kamu perlu melakukan pemesanan kamar hotel lewat telepon. Nah, cara bicara di telepon tentu sedikit berbeda, lebih formal dan jelas karena lawan bicara nggak bisa lihat ekspresimu.
Contoh Dialog 2 – Booking via Phone
Guest: Hello, I’d like to book a room for this weekend.
Receptionist: Sure. May I know for how many nights, sir?
Guest: Just one night, from Saturday to Sunday.
Receptionist: Okay. We have a standard room and a deluxe room available. Which one would you prefer?
Guest: I’ll take the deluxe room, please. How much is it per night?
Receptionist: It’s $80 per night, including breakfast.
Guest: That’s fine. Can I pay at the hotel?
Receptionist: Yes, you can pay upon arrival. May I have your full name, please?
Guest: My name is Dina Prameswari.
Receptionist: Thank you, Ms. Dina. Your room is confirmed. See you this weekend!
Guest: Thank you! Goodbye.
Gunakan kata “I’d like to” untuk terdengar lebih sopan daripada “I want to”. Perbedaan kecil seperti ini bisa bikin percakapan kamu terdengar lebih profesional, apalagi kalau kamu ingin kerja di bidang hospitality.
Dialog Komplain di Hotel Bahasa Inggris
Kadang, pengalaman menginap tidak selalu berjalan mulus. Mungkin AC rusak, kamar kotor, atau makanan datang terlambat. Sebagai tamu, penting buat kamu tahu cara menyampaikan keluhan dengan sopan dalam Bahasa Inggris.
Contoh Dialog 3 – Komplain Kamar Hotel
Guest: Excuse me, I have a problem with my room.
Receptionist: I’m sorry to hear that, sir. What seems to be the problem?
Guest: The air conditioner isn’t working properly. It’s too hot inside.
Receptionist: I apologize for the inconvenience. I’ll send our maintenance staff right away to check it.
Guest: Thank you. I’d appreciate it if it could be fixed soon.
Receptionist: Of course, sir. We’ll make sure it’s handled immediately.
Contoh Dialog 4 – Komplain tentang Layanan
Guest: Hello, I ordered breakfast an hour ago, but it hasn’t arrived yet.
Receptionist: Oh, I’m very sorry for the delay, ma’am. I’ll contact the kitchen right away.
Guest: Thank you. Please make sure it comes soon, because I have a meeting at 9.
Receptionist: I completely understand. We’ll deliver it within 10 minutes.
Dialog Bahasa Inggris Saat Check-Out
Waktu check-out, kamu juga akan berinteraksi lagi dengan resepsionis. Ini biasanya proses singkat tapi tetap formal.
Contoh Dialog 5 – Check-Out dari Hotel
Receptionist: Good morning! Are you checking out today?
Guest: Yes, I am. I stayed in room 205.
Receptionist: May I have your key card, please?
Guest: Here you go.
Receptionist: Thank you. Did you take anything from the minibar?
Guest: No, I didn’t.
Receptionist: Alright. Your total bill is $160. Would you like to pay by card or cash?
Guest: I’ll pay by card.
Receptionist: Great. Here’s your receipt. We hope you enjoyed your stay!
Guest: Thank you. The service was excellent!
Receptionist: We’re glad to hear that. Have a safe trip home!
Kalau kamu jadi tamu, biasakan menggunakan kalimat sopan seperti “May I…” dan “Thank you for your service.” Tapi kalau kamu jadi staf hotel, biasakan menambahkan kata “sir” atau “ma’am” untuk menunjukkan penghormatan.
Contoh Kosakata Penting di Hotel
Dalam dunia perhotelan, ada banyak sekali istilah dan kata yang sering digunakan, baik oleh tamu maupun staf. Nah, bagian ini akan bantu kamu memahami kata-kata penting dalam percakapan Bahasa Inggris di hotel.
| Bahasa Inggris | Arti |
| Lobby | Lobi |
| Reception / Front Desk | Resepsionis |
| Elevator / Lift | Lift |
| Hallway | Lorong |
| Lounge | Ruang santai |
| Receptionist | Petugas resepsionis |
| Bellboy | Petugas pembawa barang |
| Housekeeper / Cleaning Staff | Petugas kebersihan |
| Security Guard | Satpam / keamanan |
| Concierge | Petugas layanan tamu |
| Room Service | Layanan kamar |
| Laundry Service | Layanan cuci pakaian |
| Wi-Fi | Internet nirkabel |
| Key Card | Kartu kunci kamar |
| Amenities | Fasilitas kecil di kamar |
Belajar Percakapan Hotel di Holiday Program Kampung Inggris Plus
Kalau kamu ingin upgrade kemampuan speaking dengan latihan nyata, coba deh ikut Holiday Program di Kampung Inggris Plus. Program ini cocok banget buat kamu yang pengin belajar Bahasa Inggris sekaligus liburan seru.
Selama program, kamu bisa berlatih percakapan seperti check-in, booking, ordering food, dan handling complaints langsung dalam simulasi nyata.
Selain kelas, kamu juga dapat:
- Asrama nyaman dengan lingkungan belajar yang tenang.
- Kelas interaktif yang fokus ke speaking and conversation skill.
- Area rekreasi buat belajar sambil santai bareng teman dari berbagai daerah.
Bayangin, kamu belajar Bahasa Inggris tapi rasanya kayak liburan!
